Terms of service

The service is provided by:

Name

Simone Piccagli

Email

[email protected]

Certified email (PEC)

[email protected]

VAT number (Partita IVA)

04407441205

Questions, notices and complaints go to [email protected]. Using the service, or opening an account, means you accept these terms; if you are buying for a business, you confirm you are entitled to bind it.

εpsγlo is a language tool: it translates between many languages and explains each translation word by word, and around that it offers a taught course, a vocabulary bank with spaced repetition, correction of text you write, reading of scanned pages, and a tutor you can write to or speak with. The explanations, corrections and conversations are produced by machine-learning language models run on our behalf by the providers named in the privacy notice.

The product is digital content and a digital service supplied online. It is not a certified translation service and not a substitute for a human translator, a teacher or professional advice where those are required.

• You must be at least 14 years old to open an account.
• The account is yours and not to be shared; keep your sign-in credentials to yourself. You are responsible for what is done through it until you tell us it has been compromised.
• Translating and every other model-backed feature needs an account. The vocabulary bank and review work signed out and offline.
• You may request account deletion using Delete account in Settings → Privacy & data or by writing to [email protected]. Cancel paid subscriptions through the billing portal before closing the account. The privacy notice describes data deletion and fiscal retention. If you belong to a Team organisation, deletion may be blocked until you leave it or transfer ownership; the app tells you which.
• If you want a copy of your data before deleting your account, ask [email protected]; once the account is deleted this is no longer possible.
• If you are under 18, Italian law generally requires a parent or guardian to conclude a paid subscription on your behalf or to authorise it; a minor’s own purchase can be voided. Paid plans are intended for account holders who are 18 or older, or who have that authorisation.

There is a free plan and paid plans, each with monthly allowances of translations, scans, explanations, corrections, tutor turns and call minutes. The allowances of every plan are listed on the pricing page and are the ones the service enforces. At the date at the top of this page the prices are:

• Free: no charge.
• Plus: €7.99 ($7.99) per month, or €79.99 ($79.99) per year.
• Pro: €19.99 ($19.99) per month, or €199.99 ($199.99) per year.
• Max: €59.99 ($59.99) per month, or €599.99 ($599.99) per year.
• Team: €35 ($39.99) per seat per month, minimum 3 seats.
• 200 critiques: €7.99 ($7.99), paid once, adds 200 credits.

Prices are final: the amount shown is the amount charged. Where VAT applies it is included in the euro price. Euro and dollar prices are separate list prices, not conversions; the pricing page quotes the currency of your country, and that is the one you are charged in. Prices can change; a change never affects a period you have already paid for, and you are told before a renewal at a new price.

• Paddle.com Market Ltd (for buyers in the United Kingdom and the European Economic Area) or Paddle.com Inc. (elsewhere) is the merchant of record and seller of the subscription; these Terms govern the service you receive. Subscriptions are paid in advance, monthly or yearly, and renew automatically at the end of each period until cancelled.
• You can cancel at any time from Account → Manage billing, which opens Paddle’s billing portal. Cancelling stops the next renewal; the plan stays active until the end of the period already paid for, and nothing further is charged.
• Changing plan takes effect immediately; the difference for the rest of the period is charged or credited on a pro-rata basis.
• Receipts and invoices are issued by Paddle by email and are available in the billing portal. If you need an invoice with a VAT number or a business name on it, enter them at checkout or in the portal.
• A failed payment is retried; if it keeps failing the plan drops to Free at the end of the paid period, and anything above the free allowances is paused until it is paid.
• Allowances are monthly and do not carry over from one month to the next; an unused month is not refunded.
• Outside the withdrawal right described below, refund requests are handled by Paddle under its own refund policy, reachable from the billing portal or Paddle’s support.

A credit pack is a one-off purchase that adds credits to one metered allowance on a plan that already has that capability. It does not renew and does not charge you again. Credits are consumed after the monthly allowance, roll over from month to month, and expire twelve months after purchase. A pack bought on a plan that cannot use it grants nothing, which is why the app only offers a pack to a plan that can.

A Team subscription provides seats for an organisation, with the minimum shown above. The buyer manages members and seats through the account and Paddle’s billing portal. Prices are per seat; euro prices include VAT where applicable. The organisation receives one bill. Removing a member frees a seat but does not cancel paid seats. Seat changes and any prorated charges are shown before confirmation. The organisation is responsible for its members’ compliance with these terms.

For a Team subscription, the organisation is the controller of the personal data of the people it invites, as far as their use of the workspace is concerned, and we act as its processor for that data under a data processing agreement available from [email protected] on request. The organisation’s admin is responsible for having a lawful basis to invite each member and for honouring that member’s rights. What an admin can and cannot see is described in the privacy notice.

If you are a consumer in the European Union you have the right to withdraw from a distance contract within 14 days of concluding it, without giving a reason (art. 52 of the Italian Codice del Consumo, Directive 2011/83/EU). To exercise it, write to [email protected] within those 14 days stating that you withdraw; any amount paid is refunded within 14 days of that notice by the same means you paid with, processed by Paddle as the merchant of record.

For digital content supplied immediately without a tangible medium, Paddle’s checkout collects express consent to immediate supply and acknowledgement that the right of withdrawal is lost once supply begins (art. 59, paragraph 1, letter o, Codice del Consumo). These declarations must be confirmed on a durable medium. An ongoing digital-service subscription does not lose the withdrawal right merely because access begins: the service exception in letter a requires full performance and the required express consent and acknowledgement. If you expressly request an early start and then withdraw, a proportionate payment may apply under art. 57 where its conditions are met; Paddle handles the refund mechanics either way.

The EU consumer withdrawal right does not apply to business purchases. Buyers outside the EU retain mandatory rights under the law applicable to them. Nothing limits the legal guarantee of conformity for digital content and services or other mandatory consumer remedies.

You may not use the service to break the law, to harm others, or to harm the service. In particular you may not:

• send text or images you have no right to send, or that are unlawful, defamatory or abusive;
• try to extract the prompts, keys or models behind the service, or use it to build a competing model;
• circumvent allowances, share an individual account, or automate requests beyond what the app itself does;
• interfere with the service, probe it for weaknesses without our written permission, or resell access to it.

We may suspend or close an account that breaks these rules. Where we can, we warn first and explain; where the breach is serious or continuing, we act first and explain afterwards.

Where we suspend or close an account for breaking these rules, we tell you why by email once it is safe to do so, and you may reply to [email protected] to contest it. If you held a paid subscription, we refund the unused part of the period unless the breach involved fraud or non-payment.

If you believe content produced through εpsγlo, or a use of the service, infringes your rights or the law, write to [email protected] with enough detail to locate it; we review reports and act where the law requires.

Translations, explanations, corrections and tutor answers are generated by language models. They can be wrong — subtly, confidently and without warning. Grammar can be misdescribed, a nuance missed, a word invented. We validate what the models return and show you when a result came back incomplete, but we cannot verify every sentence. Use the output as a study aid, check anything that matters against a person or a reference, and do not rely on it where an error would cost you.

What you type or scan remains yours. What the models produce for you, you may use freely, including commercially, subject to the rights of others in the text you put in.

By submitting text or images you grant us the limited licence needed to process and return them to you: to send them to the model providers named in the privacy notice, to store what that notice says is stored, and nothing more. You confirm you have the right to submit what you send, including any third party’s personal data or copyrighted material, and that you are responsible for any consent or permission that submission requires. We are not the controller of a third party’s personal data you submit; for that submission you act as controller and are responsible for it under applicable law.

We aim to keep the service available at all times but do not promise it. It depends on the providers named in the privacy notice, and an outage at any of them is an outage here. Maintenance may make it unavailable briefly. Features can be added, changed or withdrawn; a change that reduces what a paid plan includes is announced before it takes effect, and if it materially reduces what you paid for you may cancel and receive a pro-rata refund of the remaining period.

The free plan is provided as is, with no service-level commitment. Paid plans carry the same availability statement, not a stronger one, unless a service level is sold separately in writing.

Nothing in these terms excludes or limits liability that cannot be excluded or limited by law — including, for consumers, the rights under the Codice del Consumo, and for everyone, liability for wilful misconduct, gross negligence, death or personal injury.

Subject to that, and to the extent the law allows, we are not liable for indirect losses, lost profits, or for loss caused by an error in model output or by an outage at a third-party provider; and our total liability for any claim arising from the service in a given year is limited to the amount you paid for the service in the twelve months before the claim. For a free account that amount is zero, and the service is provided as is. This cap and the exclusion of indirect losses do not apply to the liability described in the previous paragraph, which remains unlimited by these terms.

If you are a business customer, you will indemnify us against claims, losses and costs arising from your breach of these terms or from content you submit that infringes a third party’s rights, to the extent caused by you. This indemnity does not apply to consumers.

These terms are governed by Italian law. For a consumer resident in the European Union, the mandatory protections of the law of the country of residence apply as well, and the competent court is the court of the consumer’s place of residence or domicile (art. 66-bis of the Codice del Consumo). For business customers the courts of the seller’s seat in Italy have exclusive jurisdiction.

Contact [email protected] about disputes without losing access to a court or other remedies. Consumers may also contact an accredited alternative dispute resolution body. The European Commission’s ODR platform closed on 20 July 2025 and no longer accepts complaints. Its former address and the current directory are linked below.

Former EU ODR platform (discontinued)

EU consumer dispute-resolution bodies

We may change these terms to reflect changes in the product, the law or our providers. Material changes are announced in the app and by email at least 30 days before they take effect; continuing to use the service after that date is acceptance, and cancelling before it is always open to you. The date at the top of this page is the date of the current version.