Terms of service

1. 1.1In these Terms, "the Service" means εpsγlo: the website, the web application and the desktop and mobile applications, together with every feature they offer. "We", "us" and "our" refer to the provider of the Service, who is identified in the final section of these Terms. "You" refers to the person who uses the Service or holds an account on it; where you act on behalf of a business or an organisation, "you" includes that business or organisation.
2. 1.2"Plan" means a level of the Service, free or paid, together with its monthly allowances. "Allowance" means the quantity of a metered feature that a Plan includes each month. "Credit Pack" means a one-off purchase of additional credits for one metered feature. "Merchant of Record" means Paddle, the company identified in the section on billing, which sells subscriptions and Credit Packs on our behalf.
3. 1.3By opening an account or using the Service you accept these Terms, the Privacy Notice, the Cookie Policy and the Refund Policy, each of which forms part of the contract. If you purchase on behalf of a business, you confirm that you are authorised to bind it.

1. 2.1εpsγlo is a language tool. It translates between many languages and explains each translation word by word. Around that, it offers a structured course, a vocabulary bank with spaced repetition, correction of text you write, reading of scanned pages, and a tutor you may write to or speak with.
2. 2.2The explanations, corrections and conversations are produced by machine-learning language models operated on our behalf by the providers named in the Privacy Notice.
3. 2.3The Service is digital content and a digital service supplied online. It is not a certified translation service and does not replace a human translator, a teacher or professional advice where those are required.

1. 3.1You must be at least 18 years old to open an account.
2. 3.2The account is personal and may not be shared. You must keep your sign-in credentials confidential. You are responsible for everything done through your account until you notify us that it has been compromised.
3. 3.3Translation and every other model-backed feature require an account. The vocabulary bank and review work without an account and offline.
4. 3.4You may request the deletion of your account with the Delete account control in Settings → Privacy & data, or by writing to [email protected]. Cancel any paid subscription through the billing portal before closing the account. The Privacy Notice describes what is deleted and what must be retained for fiscal reasons. If you belong to a Team organisation, deletion may be blocked until you leave it or transfer its ownership; the application tells you which applies.
5. 3.5If you wish to receive a copy of your data before deleting your account, write to [email protected] beforehand. Once the account has been deleted, this is no longer possible.

1. 4.1The Service offers a free Plan and paid Plans. Each Plan includes monthly Allowances of translations, scans, explanations, corrections, tutor turns and call minutes. The Allowances of each Plan are listed on the pricing page and are the ones the Service enforces.
2. 4.2At the date shown at the top of this page, the prices are as follows:

• Free: no charge.
• Plus: €7.99 ($7.99) per month, or €79.99 ($79.99) per year.
• Pro: €19.99 ($19.99) per month, or €199.99 ($199.99) per year.
• Max: €59.99 ($59.99) per month, or €599.99 ($599.99) per year.
• Team: €35 ($39.99) per seat per month, minimum 3 seats.
• 200 critiques: €7.99 ($7.99), paid once, adds 200 credits.

1. 4.3Prices are final: the amount shown is the amount charged. Where VAT applies, it is included in the euro price. Euro and dollar prices are separate list prices, not conversions; the pricing page quotes the currency of your country, and you are charged in that currency.
2. 4.4Prices may change. A change never affects a period already paid for, and you are informed before any renewal at a new price.

1. 5.1Paddle.com Market Ltd (for buyers in the United Kingdom and the European Economic Area) or Paddle.com Inc. (elsewhere) is the Merchant of Record and the seller of every subscription and Credit Pack. These Terms govern the Service you receive.
2. 5.2Subscriptions are paid in advance, monthly or yearly, and renew automatically at the end of each period until cancelled.
3. 5.3Before you pay, the checkout shows the total price including any VAT, the billing period, and the fact that the subscription renews automatically. The Merchant of Record confirms the purchase by email.
4. 5.4You may cancel at any time from Account → Manage billing, which opens the Merchant of Record’s billing portal. Cancellation stops the next renewal; the Plan remains active until the end of the period already paid for, and nothing further is charged.
5. 5.5A change of Plan takes effect immediately. The difference for the remainder of the period is charged or credited on a pro-rata basis.
6. 5.6Receipts and invoices are issued by the Merchant of Record by email and are available in the billing portal. If you need an invoice bearing a VAT number or a business name, enter them at checkout or in the portal.
7. 5.7A failed payment is retried. If payment continues to fail, the Plan reverts to the free Plan at the end of the paid period, and use above the free Allowances is suspended until payment is made.
8. 5.8Allowances are monthly and do not carry over from one month to the next. An unused month is not refunded.
9. 5.9Refunds are governed by the Refund Policy on the Refunds page, which forms part of these Terms. The Merchant of Record pays every refund.

1. 6.1A Credit Pack is a one-off purchase that adds credits to one metered Allowance of a Plan that already includes that feature. It does not renew and gives rise to no further charge.
2. 6.2Credits are consumed after the monthly Allowance has been used, carry over from month to month, and expire twelve months after purchase.
3. 6.3A Credit Pack purchased on a Plan that cannot use it grants nothing. For this reason the application offers a Credit Pack only to a Plan that can use it.

1. 7.1A new account may begin with a free trial of a paid Plan for the period shown in the application. The trial ends automatically; nothing is charged and no subscription begins unless you purchase one.
2. 7.2A promotional or referral code may grant you a Plan for a stated period without payment, or reduce the price of a purchase. What a code grants, for how long, and any further condition (for example one use per account, new accounts only, or an expiry date) is shown before or at the time of redemption.
3. 7.3A Plan granted by a code ends automatically at the end of its period, and the account returns to the Plan it previously held. A granted Plan never becomes a paid subscription by itself.
4. 7.4Codes have no cash value, cannot be exchanged for money, and may not be sold, nor published where their conditions forbid it.
5. 7.5We may refuse or withdraw a code, or end the benefit it granted, if it was obtained or used fraudulently, contrary to its conditions, or issued in error. Ending a free benefit never affects anything you have paid for.

1. 8.1A Team subscription provides seats for an organisation, subject to the minimum number of seats stated above. The purchaser manages members and seats through the account and the Merchant of Record’s billing portal.
2. 8.2Prices are per seat; euro prices include VAT where applicable. The organisation receives a single bill. Removing a member frees a seat but does not cancel paid seats. Seat changes and any pro-rated charges are shown before confirmation.
3. 8.3The organisation is responsible for its members’ compliance with these Terms.
4. 8.4For a Team subscription, the organisation is the controller of the personal data of the people it invites, as far as their use of the workspace is concerned, and we act as its processor for that data under a data processing agreement available from [email protected] on request.
5. 8.5The organisation’s administrator is responsible for having a lawful basis to invite each member and for honouring that member’s rights. What an administrator can and cannot see is described in the Privacy Notice.

1. 9.1If you are a consumer in the European Union, you have the right to withdraw from a distance contract within 14 days of its conclusion, without giving any reason (article 52 of the Italian Consumer Code, Legislative Decree 206/2005; Directive 2011/83/EU).
2. 9.2To exercise this right within the 14 days, write to [email protected] stating that you withdraw, or send the model withdrawal form on the Refunds page to the same address. We acknowledge every withdrawal on a durable medium, stating the date and time at which we received it.
3. 9.3Any amount paid is refunded within 14 days of your notice, by the same means of payment you used, through the Merchant of Record.
4. 9.4For digital content supplied immediately and not on a tangible medium, the Merchant of Record’s checkout collects your express consent to immediate supply and your acknowledgement that the right of withdrawal is lost once supply begins (article 59(1)(o) of the Consumer Code). These declarations are confirmed on a durable medium.
5. 9.5A subscription to an ongoing digital service does not lose the right of withdrawal merely because access begins: the exception for services in article 59(1)(a) of the Consumer Code requires full performance of the service together with your express consent and acknowledgement. If you expressly request that the service begin during the withdrawal period and then withdraw, a proportionate amount may be payable under article 57 where its conditions are met; the Merchant of Record handles the refund in either case.
6. 9.6The right of withdrawal under EU consumer law does not apply to purchases made for a business. Buyers outside the European Union retain the mandatory rights granted by the law applicable to them. Nothing in these Terms limits the legal guarantee of conformity for digital content and digital services, or any other mandatory consumer remedy.

Refunds and withdrawal, with the model withdrawal form

1. 10.1You may not use the Service to break the law, to harm others, or to harm the Service. In particular, you may not: (a) submit text or images that you have no right to submit, or that are unlawful, defamatory or abusive; (b) attempt to extract the prompts, keys or models behind the Service, or use the Service to build a competing model; (c) circumvent Allowances, share an individual account, or automate requests beyond what the application itself does; (d) interfere with the Service, probe it for weaknesses without our written permission, or resell access to it.
2. 10.2We may suspend or close an account that breaches these rules. Where possible, we give notice and an explanation first; where the breach is serious or continuing, we act first and explain afterwards.
3. 10.3Where we suspend or close an account for a breach, we inform you of the reason by email as soon as it is safe to do so, and you may contest the decision by replying to [email protected]. If you held a paid subscription, we refund the unused part of the period unless the breach involved fraud or non-payment.
4. 10.4If you believe that content produced through εpsγlo, or a use of the Service, infringes your rights or the law, write to [email protected] with enough detail to locate it. We review reports and act where the law requires.

1. 11.1The tutor, in text and by voice, is an artificial-intelligence system and not a person. Every voice you hear in εpsγlo is synthetic.
2. 11.2Translations, explanations, corrections and tutor replies are generated by language models and may contain errors without any indication: a grammatical rule may be described incorrectly, a nuance omitted, or a word invented. We validate what the models return and indicate when a result arrived incomplete, but we cannot verify every sentence.
3. 11.3Use the output as a study aid. Verify anything that matters against a qualified person or a reference work, and do not rely on the output where an error would cause you loss.
4. 11.4What you type or scan remains yours. You may use what the models produce for you freely, including commercially, subject to the rights of others in the text you submit.

1. 12.1By submitting text or images you grant us the limited licence needed to process them and return them to you: to send them to the model providers named in the Privacy Notice, to store what that notice states is stored, and nothing more.
2. 12.2You confirm that you have the right to submit what you send, including any personal data or copyrighted material of a third party, and that you are responsible for any consent or permission that the submission requires.
3. 12.3We are not the controller of a third party’s personal data that you submit. For that submission you act as controller and are responsible for it under the applicable law.

1. 13.1We aim to keep the Service available at all times but do not guarantee it. The Service depends on the providers named in the Privacy Notice, and an outage at any of them is an outage of the Service. Maintenance may make the Service briefly unavailable.
2. 13.2Features may be added, changed or withdrawn. A change that reduces what a paid Plan includes is announced before it takes effect. If such a change materially reduces what you have paid for, you may cancel and receive a pro-rata refund of the remaining period.
3. 13.3The free Plan is provided as is, without any service-level commitment. Paid Plans carry the same availability statement and not a stronger one, unless a service level is sold separately in writing.

1. 14.1Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including, for consumers, the rights granted by the Consumer Code and, for everyone, liability for wilful misconduct, gross negligence, death or personal injury.
2. 14.2Subject to the preceding clause, and to the extent permitted by law, we are not liable for indirect losses, for lost profits, or for loss caused by an error in model output or by an outage at a third-party provider. Our total liability for all claims arising from the Service in any one year is limited to the amount you paid for the Service in the twelve months preceding the claim. For a free account that amount is zero, and the Service is provided as is.
3. 14.3The limitation and the exclusion in the preceding clause do not apply to the liability described in the first clause of this section, which these Terms leave unlimited.

If you are a business customer, you will indemnify us against claims, losses and costs arising from your breach of these Terms or from content you submit that infringes a third party’s rights, to the extent caused by you. This indemnity does not apply to consumers.

1. 16.1These Terms are governed by Italian law. For a consumer resident in the European Union, the mandatory protections of the law of the country of residence also apply, and the competent court is that of the consumer’s place of residence or domicile (article 66-bis of the Consumer Code). For business customers, the courts of the provider’s seat in Italy have exclusive jurisdiction.
2. 16.2You may contact [email protected] about any dispute without losing access to a court or to any other remedy. Consumers may also apply to an accredited alternative dispute resolution body. The European Commission’s online dispute resolution (ODR) platform closed on 20 July 2025 and no longer accepts complaints; its former address and the current directory of bodies are linked below.

Former EU ODR platform (discontinued)

EU consumer dispute-resolution bodies

We may change these Terms to reflect changes in the Service, in the law or in our providers. Material changes are announced in the application and by email at least 30 days before they take effect. Continuing to use the Service after that date constitutes acceptance of the new Terms; you may cancel at any time before it. The date at the top of this page is the date of the current version.

The Service is provided by, and the contract governed by these Terms is concluded with:

Name

Simone Piccagli

Address

Piazza della Pace 11, 40134 Bologna (BO), Italia

Email

[email protected]

Certified email (PEC)

[email protected]

VAT number (Partita IVA)

04407441205

Questions, notices and complaints may be sent to [email protected].