Refunds and withdrawal

1. 1.1Paddle, our merchant of record, is the seller of every purchase and pays every refund, to the card or account used for payment.
2. 1.2A consumer in the European Union may withdraw from a purchase within 14 days, without giving any reason.
3. 1.3The first payment of a subscription is refunded in full if you withdraw within 14 days of the purchase.
4. 1.4A credit pack is refunded in full if you withdraw within 14 days and none of its credits has been used.
5. 1.5After 14 days you may cancel a subscription at any time: nothing further is charged, and the period already paid for remains active until it ends. That period is not refunded, except in the cases listed below.

1. 2.1The 14 days run from the day on which the contract is concluded, which is the day of the purchase. The automatic renewal of an existing subscription continues the same contract and does not start a new withdrawal period.
2. 2.2To withdraw, send an email to [email protected] stating that you withdraw, or send the model form at the end of this page to the same address. It is sufficient that the notice is sent within the 14 days.
3. 2.3We acknowledge every withdrawal by email, stating the date and time at which we received it. The subscription is cancelled and the amount paid is refunded within 14 days of your notice, by the same means of payment and at no cost to you.
4. 2.4A credit pack is digital content supplied at once. If at checkout you requested immediate supply and acknowledged that the right of withdrawal ends when supply begins, that right ends as soon as the pack’s credits begin to be used. A pack none of whose credits has been used is refunded in full.

1. 3.1You may cancel at any time from Account → Manage billing. Cancellation stops the next renewal; the plan remains active until the end of the period already paid for. A period already paid for is refunded only in the following cases.
2. 3.2You were charged by mistake, for example twice for the same period or after you had cancelled. The incorrect charge is refunded in full.
3. 3.3We materially reduce what your plan includes during a paid period and you cancel for that reason. The remainder of the period is refunded pro rata.
4. 3.4We suspend or close your account for a reason other than fraud or non-payment. The unused part of the period is refunded.
5. 3.5The Service does not work as described and we cannot remedy this within a reasonable time. The legal guarantee of conformity for digital services applies (article 135-octies and following of the Consumer Code), including a price reduction or the termination of the contract with a refund.

Paddle sends the refund to the original means of payment, in the currency in which you paid, together with the VAT charged on it, and confirms it by email. When it appears depends on your bank or card issuer, usually within 5 to 10 working days. You may also contact Paddle’s buyer support directly about any charge, through the link in your receipt.

The right of withdrawal belongs to consumers and does not apply to purchases made for a business, including Team subscriptions. Incorrect charges and a Service that does not work as described are refunded as set out above, whoever made the purchase.

Complete and return this form only if you wish to withdraw from the contract (model form in Annex I(B) of Directive 2011/83/EU). Send it to [email protected]. It is addressed to:

Name

Simone Piccagli

Address

Piazza della Pace 11, 40134 Bologna (BO), Italia

Email

[email protected]

Certified email (PEC)

[email protected]

VAT number (Partita IVA)

04407441205

• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the supply of the following digital service or digital content (*):
• Ordered on (*):
• Name of consumer(s):
• Email address used for the account:
• Address of consumer(s):
• Signature of consumer(s) (only if this form is notified on paper):
• Date:
• (*) Delete as appropriate.